Frequently Asked Questions

My UTMartin is a single sign-on portal providing students with a convenient way to access Banner, Canvas, UT Martin email, and other campus resources. Here are some steps to navigate your portal:

Logging In

• Go to utm.edu
• Click on the three bars in the upper right corner
• Click on “My UTMartin”
• Enter username and password (provided in the acceptance email)
• Click on “Sign In”
• Follow the Duo two-step authentication prompts

Net ID/Student ID#

• Login to My UTMartin Portal
• Locate the “Account Profile” box where your information is listed

UT Martin Email

• Login to My UTMartin Portal
• Locate the “My Day” box
• Select “Check your Email”

Midterm/Final Grades

• Login to My UTMartin Portal
• Locate the “Schedule & Grades” box
• View your courses and grades reported.

*To view grades from past semesters, select the link in the top right corner of the box and select the term.

Canvas

Canvas is UT Martin’s online platform which allows students to access all course content, communicate with the instructor, keep track of due dates, view and submit assignments, check grades, etc. Students can access it through the mobile app or browser with the following steps:

• Login to My UTMartin Portal
• Click “Apps”
• Select “Canvas”

Students should contact the UTM IT Help Desk at (731) 881-7900 if they are unable to login, need a bypass code, receiving error codes, or other technology issues that may arise.

If a student is needing assistance with materials in their course, first contact the course instructor using the preferred contact method listed on their syllabus. Please allow the instructor 48 hours to respond. If there is no response, please forward the issue to dualenrollment@utm.edu.

Traditional high school students will need to request counselor approval first, to ensure you meet the high school graduation requirements, and the counselor will email the dual enrollment office requesting the drop. Homeschool students will need to email dualenrollment@utm.edu requesting to drop a course, and a drop form will be provided for the student and parent to sign.

The “Important Dates” tab directly to the left provides drop dates for the term. Please review the explanations of the dates before requesting to drop:

• Students dropping a course before the last day to drop with no record of enrollment are not assessed a drop fee and all tuition is refunded.
• Students dropping a course after the last day to drop with no record of enrollment through the last day to drop with a “W” must pay a $50 drop fee prior from being dropped, and the student’s grant/scholarship will not be refunded if used.
• Students cannot drop a course after the last day to drop with a “W” unless we receive approval/certification from the student’s UTM advisor, the registrar, and high school counselor that one of the following exists:
  • Serious illness or injury of the student as verified by a private physician
  • Serious personal or family problems as verified by a minister, physician, or other appropriate professional

There are no ACT requirements for program eligibility; however, sub-scores may be used to determine readiness as follows:

• ENGL-111 – Recommended English sub-score of 17 or higher
• MATH-140 – Recommended Math sub-score of 21 or higher

Math sub-scores required to place into a higher-level math course are as follows:

• MATH-170 – Required Math sub-score of 25 or higher
• MATH-185 – Required Math sub-score of 23 or higher
• MATH-210 – Required Math sub-score of 24 or higher
• MATH-251 – Required Math sub-score of 27 or higher

The Family Educational Rights and Privacy Act (FERPA) of 1974 is a federal law that protects the privacy of student educational records. FERPA gives parents certain rights with respect to their children’s education records. These rights transfer to the student when he/she reaches the age of 18 or attends a school beyond the high school level. While the rights under FERPA belong to the parents with respect to high school records, they belong to the student with respect to postsecondary records. For more information, please visit: https://studentprivacy.ed.gov/resources/eligible-student-guide-family-educational-rights-and-privacy-act-ferpa

As student success is the goal of the UT Martin Dual Enrollment Program, students interested in taking a 4th course in any given term must first receive approval from your counselor and the Dual Enrollment Office. If approved, the student would be responsible for tuition for the 4th course, as the grant & scholarship only cover up to 3 courses per term.

The grant/scholarship cover dual enrollment tuition only. Students are responsible for purchasing or renting required course materials.

If the student is eligible for the TN DEG and UTM DAS, parents/students can disregard the “Not Confirmed” status on the student account. Confirmation has to do with the student account balance and does not affect the student’s ability to begin their course(s) on the first day of class. An account is not confirmed until it is either paid in full or manually confirmed. The Dual Enrollment Office has until 5 pm on the last purge date for the term to post all TN DEGs and UTM DASs to student accounts or confirm those accounts expecting payment later from another institution.

The Eligibility Verification for Entitlement Act (EVEA) requires state public institutions of higher education to verify that anyone seeking a “state public benefit” is a United States citizen or otherwise lawfully present in the US. Any student turning 18 during the term of enrollment will need to submit a copy of their valid driver’s license, official birth certificate, or valid passport as proof of citizenship as required by the Eligibility Verification for Entitlements Act. Documentation can be scanned and emailed to dualenrollment@utm.edu.

If the student plans to enroll in an institution other than UT Martin, it is the student’s responsibility to check with the institution regarding transferability of UT Martin coursework. To see if the course is transferrable, please visit: https://www.utm.edu/offices-and-services/academic-records/transfer-equivalency-tables.php

Dual enrollment students must request UT Martin official transcripts in the same manner as traditional students. There is a $5 charge for each request. Transcripts can be requested in any of the following methods:

• Go to getmytranscript.com and request a transcript online (additional processing fees apply).
• Mail a Transcript Request Form with a check or money order to the Office of Academic Records, UT Martin, 538 University Street, 103 Administration Building, Martin, TN 38238.
• Appear in person at the Office of Academic Records and complete a Transcript Request Form. If there are no holds on the student account or no balance due, the student must go to the Bursar’s Office to pay the transcript fee.

As required by the Internal Revenue Service (IRS), eligible educational institutions file Form 1098-T for each student they enroll and for whom a reportable transaction is made. The student or person eligible to claim the student as a dependent may be able to claim an education credit on IRS Form 1040. Form 1098-T is required to support any claim for an educational credit. A scholarship is considered paid on behalf of the student. For more information, please consult a tax advisor.